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IBM Engineering Lifecycle Management Managed Service
Alidade’s management services include upgrades, IBM trouble ticket management, and performance tuning. We can customize our offering to meet your specific needs and circumstances. Our goal is to reduce the administrative overhead burden of your team, so they can focus on your business objectives.
- Dedicated Alidade Service Manager
- System Monitoring - proactive issue identification
- License tracking and utilization reporting
- One product upgrade per year
- IBM Fix Pack deployment
- PMR management with IBM Tech Support
- Monthly status calls and infrastructure reporting
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